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Lovehoney Help

Use this page to find answers to any questions you have about Lovehoney's customer service

Your FAQs answered

From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
Where's my order?
Where's my order?
How to track your parcel online...
How do I return an item?
How do I return an item?
It's quick and easy...
What are the shipping options?
What are the shipping options?
Sexual happiness delivered quickly and discreetly...
Help! My toy's not working
Help! My toy's not working
Our top tips to get it going...
 
FAQs about shipping
FAQs about orders and payment
FAQs about privacy and security
 
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Email or Live Chat

Can't find what you need on this page? Then please contact us and we will be more than happy to help. We aim to reply to all messages as quickly as possible but please bear with us during busy times.

Get in touch Get in touch