Lovehoney Returns Policy

At Lovehoney, we understand that sometimes things don't go as planned. That's why we've made our return process simple and hassle-free. We're committed to ensuring your satisfaction every step of the way. ​ Please review our return policy and see the different options below. If you have any questions, our customer care team is here to assist you.

Changed your mind?

60 Day Returns

​You have 60 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.

Place your return Place your return

You have 60 days from the date of purchase to return items to us. Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges. If anything goes wrong with your product, we will replace it for up to a year after purchase. See below for details.

Unfortunately, we do not have a free returns service for Canadian customers. However, if your item is faulty, we will reimburse the postage costs you have paid. If this is the case, please forward us a copy of the postage receipt.

Please include a note in your returning parcel with your Customer PO number (ie CA3_00007712) and the reference number as listed on your packing list (ie 24978271-1) along with your full name, address and postcode.

Please send your parcel to:

LH Trading
4425 N Service Road
Burlington, ON

See below for more information on additional options for making a return or exchange. You may also submit a request through our enquiry form and let us know the details.

Something go wrong?

Product Warranty

Defective products are eligible for Lovehoney’s 1-year product warranty. We-Vibe, Arcwave, and ROMP products have a 2-year warranty period. Womanizer products come with a 5-year warranty, ensuring your purchase is protected for an extended period.​ If anything goes wrong with your product, we will replace it or refund it.

Start your exchange Start your exchange
Not satisfied with the toy you purchased?

100-Day Sex Toy Satisfaction Promise

We’re confident we have the expertise, products and advice to make sure you pick the right toy for you, but everyone is unique. If a toy doesn’t enhance your sexual happiness after you’ve tried it, we’re the only retailer offering you a 100-Day Satisfaction Promise for any sex toy or bondage item – Lovehoney’s ultimate reassurance.​

Submit your request Submit your request

Still have questions about our Sex Toy Satisfaction Guarantee? Read our full 100 Day Money Back Promise terms & conditions for more information.

What if you purchased an item on special offer? If you have a faulty product that you bought on special offer, please return it to us and we will be happy to send a replacement.

If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.