Pleasure Guarantee

Sometimes things don't go as planned. That's why we've made our return process simple and hassle-free. For satisfaction every step of the way, check out our returns policy below.

Changed your mind? Warranty Pleasure Guarantee

Changed your mind?

30 Day Returns

You have 30 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.

Place your return Place your return

You have 30 days from the date of purchase to return items to us. Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges. If anything goes wrong with your product, we will replace it for up to a year after purchase. See below for details.

Unfortunately, we do not have a free returns service for Canadian customers. However, if your item is faulty, we will reimburse the postage costs you have paid. If this is the case, please forward us a copy of the postage receipt.

Please include a note in your returning parcel with your Customer PO number (ie CA3_00007712) and the reference number as listed on your packing list (ie 24978271-1) along with your full name, address and postcode.

Please send your parcel to:

LH Trading
4425 N Service Road
Burlington, ON
L7L4X7

See below for more information on additional options for making a return or exchange. You may also submit a request through our enquiry form and let us know the details.

Something go wrong?

Product Warranty

Defective products are eligible for Lovehoney’s 1-year product warranty. We-Vibe, Arcwave, and ROMP products have a 2-year warranty period. Womanizer products come with a 5-year warranty, ensuring your purchase is protected for an extended period. If anything goes wrong with your product, we will replace it or refund it.

Start your exchange Start your exchange

100 Day Pleasure Guarantee

If you're not completely happy with a toy you bought from Lovehoney, let us know why within 100 days and we'll give you a gift voucher. Fill in the enquiry form and choose '100 Day Pleasure Guarantee’ as the reason for returning the item. Terms and conditions apply.

Submit your request Submit your request

Still have questions about our 100 Day Pleasure Guarantee? Read the full terms and conditions for more information.

What if you purchased an item on special offer? If you have a faulty product that you bought on special offer, please return it to us and we will be happy to send a replacement.

If you wish to have a refund, you will need to return all your Special Offer items or pay for the outstanding item. If you wish to keep an item that was received free, we can deduct the cost of it from your refund.

Parcel forwarding services

If you report missing or damaged items, and we reasonably believe the order to have been delivered to a parcel forwarding company, we will not offer a replacement or a refund. Lovehoney is not liable for any damage, defect, or loss that occurs to orders delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.

Wrong address

Please make sure your delivery address is up to date in your Lovehoney Account! We are not responsible for failed deliveries caused by customer errors. For example, if you accidentally give us the wrong delivery address, contact number, or recipient name, we will be unable to refund your order. If you realise you've made a mistake before the order has been processed, please contact us straight away.

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