Returning an item
What is the reason for the return?
If you're not completely happy with a sex toy you have bought from Lovehoney, let us know why within 100 days of receiving it and we'll give you a full refund.
To make a claim under the 100 Day Money Back Promise fill in the returns form and choose '100 Day Money Back Promise’ as the reason for returning the item.
Please note that lingerie, lubes and better sex products are not covered. Read our full terms & conditions for more information.
Condition of your item/s...
You can return your items to us in a few simple steps within 60 days of purchase.
To return an unopened item, please:
- Put your item into an envelope or box (as appropriate).
- Include a note telling us what you want us to do, along with your name, address (including post code) and order number if you know it.
Please ask for a shipment receipt (with the weight of the parcel) at the post office for your records.
Please send your parcel to: LH Trading 4425 N Service Road Burlington, ON L7L4X7
If your item has been opened, used or worn, please submit a return request through our enquiry form and let us know the details. Please note that we cannot offer exchanges.