Lovehoney customers can shop for sex toys risk-free thanks to our 100 Day Money Back Promise.
If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness then we’ll refund you the full cost of the item. Our Promise is as simple as that.
Returning an item is easy. Just head to our Order Returns page, fill out the form and choose ‘100 Day Money Back Promise’ as the reason for returning an item.
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You can use ‘normal returns’ if you’ve changed your mind about any item you have purchased with us. You have 100 days to return it, but it must be unopened, unused or unworn and have packaging or tags intact. You’ll get a full refund.
The 100-Day Money-Back Promise applies to sex toys and bondage items only. If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness after you’ve tried it, then we'll give you your money back in the form of a voucher. Lingerie, lubricants, advent calendars, and gifts and games are excluded. The number of refunds you may receive under the 100-Day Money-Back Promise is limited entirely at Lovehoney's discretion.
No, the 100 Day Money Back Promise only covers Sex Toys and Bondage items.
However, if you change your mind about lingerie, lubricants and other sex essentials and sexual wellness products, you can return them up to 100 days after purchase, if they are unopened, unused or unworn and have packaging or tags intact.